Customer Experience

See your business through your customer’s eyes. Our unique market research experience and technology help you understand and improve your CX and customer touch points in both the physical and digital worlds.


Shopper Research

Drive sales & grow market share with deeper insights into purchase behaviour. Our unique eye tracking technology & research capability help capture & analyse the in-store shopping experience. Gateway Research are also market leaders in developing & testing virtual environments.


Media Advertsing & Testing

Ensure maximum engagement for your ad campaign, website or media content. Our integrated biometric research techniques allow you to test creative concepts for emotional response, message relevance & brand association across all media channels.

  • I’ve used Shopper Compass twice, with 2 entirely different categories, and in both occasions Shopper Compass has been extremely valuable in uncovering unique insights around shopper navigation as well as visual equity of our products & activations.
    — Ludovic Vassy, Category Development & Activation Manager, Hallmark
  • Our partnership with Gateway exceeded our expectations, using cutting-edge technology to record the entire shopper journey. By applying ground breaking analysis & data visualisation the project was able to identify positive & negative components of the shopper experience & conversion for both categories and individual brands.
    — Shopper Insights Manager, FMCG Company
  • Peter Brawn and Gateway Research provided invaluable help and business insights to Fairfax Media when the business was changing both newspaper size and ad formats. We continue to engage with Gateway Research when we want to test and review designs and creative both for our business and our clients.
    — National Trade Marketing Research Manager, Media Group
  • Gateway’s Shopper Compass has been fantastic in helping us fill some of our Insights gaps around Shopper path, navigation and visual equity for our Brands and activations in a very cost effective manner. In my eyes Shopper Compass has to be one of the best value for money piece of shopper research out there.
    — Group Shopper Insights & Marketing Manager, FMCG Company
  • Gateway Research has been a key research partner for the Outdoor Media Association (OMA) and Measurement of Outdoor Visibility and Exposure (MOVE) for many years. The work carried out by Gateway Research, led by Dr Peter Brawn, has been instrumental in helping both the OMA and MOVE understand the different Out-of-Home Environments and Formats. Gateway has delivered solutions that have enabled us to go beyond what ads are visible to provide understanding of what ads are seen.
    — Grant Guesdon, Research Manager, Outdoor Media Association